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Because we
rely on third party shipper to deliver your merchandise to
you, we ask that you carefully read and follow the
instructions below regarding return of damaged display cases.
1.
ALWAYS inspect your package or shipment immediately
upon receipt and prior to signing the Bill of Laden.
Inspecting your shipment means that you must open your
boxes or crates and physically inspect the merchandise.
A crate or box that appears to be intact from the outside,
does not guarantee that the contents are also intact.
If you determine that your shipment was damaged during
transit, DO NOT SIGN FOR OR ACCEPT THE SHIPMENT.
It is within your right to refuse to accept damaged
merchandise.
2. All
shipments received from Display Case Showcase require a
signature upon delivery. Remember, your signature is not
only proof that you have received your merchandise, it also
indicates that you have inspect and received the merchandise
in good condition.
3. If
your merchandise is damaged or your order is short, YOU
MUST NOTIFY DISPLAY CASE SHOWCASE WITHIN TWENTY-FOUR (24)
HOURS OF RECEIPT of your order to advise us that a problem
has occurred with your purchase.
4. In
addition to contacting Display Case Showcase, you must also
immediately notify the third party shipper (within 24 hours of
receipt) that merchandise is damaged or short.
5.
Please notify Display Case Showcase of any damage or shortage
by contacting us via our toll free number at 1-800-790-5733 or
email at kim@display-case-showcase.com. You may
also send an email to advise us that your merchandise is
damaged or short. Remember, your phone call or email
must be received by and acknowledged by us within 24 hours
of your receipt of the damaged or short shipment.
6. When
contacting Display Case Showcase to report a problem, please
have the following information available:
-
Date and time
damaged merchandise was received;
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Name of
employee or representative who signed for and/or refused the
shipment;
-
A detailed
description of the damage or shortage.
7. All
merchandise damage claims received by Display Case Showcase
within the required 24-hour time period will be assigned an
internal Damaged Merchandise Claim Number. This claim
number is not the claim number used by the third-party shipper
processing your claim. This claim number is
for our use and is assigned solely for the purpose of aiding
and assisting you in satisfaction of your claim.
8.
Damaged merchandise cannot be return to Display Case Showcase
without a return authorization number provided by us.
9.
ALWAYS REMEMBER: If your merchandise is damaged or
short, you must contact the third party shipper AND Display
Case Showcase immediately.
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