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1.
How do I place an
order?
2.
What forms of payment do you accept?
3.
Do you take credit card information on your web site?
4.
Do you charge sales tax on my purchase?
5.
How
long does it take to receive my order?
6.
How do I check the status of my order?
7.
What should I do if my display case is damaged in transit?
8. Do you have a
catalog?
9.
What is the
Quick Ship Program?
10.
Are your food service equipment display cases covered by a
warranty?
11.
What is Standard Business to Business Free Shipping?
12.
Who is that strange guy in the tuxedo hanging around some of
your web pages?
13.
What is included with delivery of my display case?
14.
Display case 101 or what is the difference between third view,
full view, jewelry view and other display case views?
1. How do I place
an order?
You can place an order for display
cases three ways:
-
Using our Online
Web Order Form
-
Using our
Printable Fax Order Form
-
Call Us Toll Free at (800)
790-5733 to speak directly to a Display Case Showcase
representative.
2. What
forms of payment do you accept?
We accept American Express,
Discover, Visa and
Master Card charge cards. In addition, our
customers can pay by personal or business check, certified
check or cashier's check. Money orders are also be
acceptable.
3. Do you take credit card information on your web site?
At the present time, we ask that you
submit your order for display cases and showcases via our
online web order form without providing your credit card
information. This information will be
obtained from you by a Display Case Showcase representative
when you are contacted to confirm your order and to discuss
shipping and freight options. Our online order form is
NOT a secure form. DO NOT ENTER any credit or
charge card information.
4.
Do you charge sales tax on my purchase?
Sales tax is charged at the rate of
four (4%) percent for deliveries made within the State of
Alabama. At the present time, we do not collect
sales tax on merchandise received outside of the State of
Alabama.
5.
How long does it take to receive my order?
"Quick Ship" display cases are
shipped within 72 hours of order placement if your order is
received during normal business hours, Monday through Friday.
Orders that are received on Saturday, Sunday or legal holidays
will be processed the next normal business day and your
display case will ship 72 hours from the time the order was
placed.
For showcase and display case orders
other than "Quick Ship", Display Case Showcase will provide
you with a ship date at the time your order is processed.
The number of display cases ordered and selected options and
accessories must be factored into the manufacture time in
order for us to provide you with an accurate receipt date.
6.
How do I check the status of my order?
Please feel free to contact us at
any time to check the status of an order. You may
use our Contact Form or call us toll free at (800) 790-5733.
7. What should I do if my display case is damaged in
transit?
If you discover that your display
case was damaged in transit, you must immediately notify the
freight line or shipping company of your desire to make a
claim. In addition, you must notify Display Case
Showcase within twenty-four (24) hours of receipt of your
shipment that damage has occurred. Please refer to
our Damaged Merchandise Policy for more specific instructions.
8. Do you have a
catalog?
At the present time, we have
suspended our production of paper catalogs. All of our
products are listed on our web site. If you are
looking for a particular item you don't find here, please give
us a call toll free at (800) 790-5733.
9. What is
the Quick Ship Program?
Our
Quick Ship
Program features a variety of display cases that are
available for immediate shipment when purchased "as shown".
The display cases included in our Quick Ship Program
include full view display cases, jewelry display cases,
counter top display cases, bakery display cases, donut and
pastry cases and more. Quick Ship display
cases are shipped FOB factory within 72 hours of receipt of
your order.
10. Are your food service equipment display cases
covered by a warranty?
Yes, a limited warranty is provided.
Our food service equipment display cases - both refrigerated
and non-refrigerated - are warranted to be free of defects in
materials and workmanship under normal use and service for a
specified period. The limited warranty for food
display cases extends only to the original purchaser for the
use of the product. Non-Refrigerated food display
cases have a 1-year warranty on parts and labor.
Refrigerated food display cases have a 1-year warranty on the
Case and Motor Compressor and a 1-year labor warranty.
Any claim made under a product warranty requires prior
verification from the manufacturer that a claim is a true
warranty claim before parts or service can be authorized.
Customers are provided with warranty information and the steps
necessary to make a claim under warranty at time of purchase.
11. What is Standard Business to Business Free Shipping?
Standard Business to Business
Shipping is offered on several of our food display cases.
Customers who qualify for standard free shipping receive
shipping from our factory to your commercial establishment in
the Continental United States. Free shipping does
not include special requirements such as lift gate, inside
delivery or uncrating.
12. Who is that strange guy in the tuxedo hanging around
some of your web pages?
Armand -- We know him only as
Armand. He was a young man, hanging around on the block,
when we first met him all those long years ago.
We did, and still do, love his personality; his passion for
life; and, needless to say, his taste in clothing (obviously)
is exquisite! He desperately needed a job.
He was a stranger in a strange land. What could we
do but bring him into the fold and help him find his niche' in
our organization. Because he spoke very little -
if any - English, we all thought it best to place him where
his very presence alone "said all that needed to be said".
And so it is that our little Armand - our refrigerated case
rep - came to be.
13. What is included with delivery of my display case?
ICC (Interstate Commerce
Commission) regulations state that a common carrier (truck
line) is only required to position your freight onto the tail
of their truck unless your facility has a standard truck dock
height loading dock. In that case, the
carrier must position or place the freight on your loading
dock. If you have paid an additional charge for
lift gate service, the carrier must place the freight on the
ground at the point of delivery. If you have paid
for lift gate service plus inside delivery, the carrier must
position the crated material inside of your establishment.
It is the customer's responsibility to inspect the shipment
and then to sign the Bill of Lading that states you that you
have received your shipment in good condition.
UNDER NO CIRCUMSTANCES should the Bill of Lading be signed if
there is obvious damage to your shipment. If your
case(s) are obviously damaged, refuse the shipment and notify
us immediately.
14. Display case 101 or what
is the difference between third view, full view, jewelry view
and other views?
Retail display cases are divided
into categories or types depending upon the display area or
glass module size. There are four (4) primary display
case types, i.e., extra view showcases, full view showcases,
half view showcase and third view which is also known as
jewelry view showcases.
Extra view display cases feature the largest view or
display area for your merchandise. A typical
display case is 38" high. The glass module, or display
area, on a typical extra view showcase is 34" tall. (A
4" high kick base is standard). The glass module can
have glass sides so that merchandise is visible from all
directions or it can feature slab or solid ends rather than
glass. A
full view display case, features a 26" glass display
module with a standard 8" wood base and a 4" kick base.
Half view display cases are standard with 18" of glass
display area with a 16" high base and 4" high kick for a total
of 38" inches. A third view, or
jewelry display case traditionally features a 12" high
glass display area with a 22" high base and 4" high kick.
Sit down jewelry cases are shorter in height and standard at
34" tall (12" H glass display area, 18" H base and 4" kick).
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display
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